Modern, cloud-hosted telephony system that integrates with Microsoft Teams

About the solution

Enable enterprise-grade calling in Microsoft Teams with our end-to-end Teams Phone implementation services. We help you design, deploy, and integrate Microsoft Teams Phone using Microsoft Calling Plan, Direct Routing, or Operator Connect—tailored to your business needs. The service includes call flow design, number provisioning, SBC configuration (if needed), and user enablement.

A Teams-based Cloud PBX allows you to:

• Use Microsoft Teams as your full-featured business phone system.

• Replace on-premises PBX systems and desk phones.

• Connect to the PSTN via Microsoft Calling Plan, Direct Routing, or Operator Connect.

Key Components

1. Microsoft Phone System

   • A feature of Microsoft 365 (included in E5, or as add-on to E1/E3).

   • Provides PBX capabilities such as call hold, transfer, voicemail, auto attendants, call queues.

2. Calling Options:

   • Microsoft Calling Plan: Microsoft provides the phone numbers and PSTN connectivity.

   • Direct Routing: Connect your own SIP trunk via certified SBC (Session Border Controller).

   • Operator Connect: Use a certified telecom provider integrated directly with Microsoft Teams.

3. Devices Supported:

   • Teams desktop/mobile apps

   • Teams-certified desk phones

   • Conference room systems